FAQS

Ordering :

We are a genuine retailer of Pharmaceutical Drugs. Bio-Pharmas has become the most famous brand in the Anabolic Steroids black market, and we are proud to be their biggest retailer.
The orders take place only through our website and the shopping cart. We do not accept orders through E-mail.
Our server is under the responsibility of a dedicated professional team where their main task is to secure and make sure that all is working in perfect condition in order to offer the best shopping experience. Our database is entirely encrypted, it's impossible for a third person to intercept our customer's information. You may notice that our website is SSL-HTTPS secured (Green locker in your navigation bar), very few websites in our market offer such securities to their customers. We give a priority to discretion and ensure the highest anonymity to our clients.
We are shipping to all countries.
No, we do not require a minimum order.
Pending / Awaiting Payment info: Order confirmed, we are waiting as you are providing the "PAYMENT INFORMATION" for your order. Withdrawing Money: Your funds are being withdrawn at the bank. Awaiting Bank Wire: We are waiting for your bank transfer to reach our bank account. Semi-Shipped: One or several items is missing to complete the shipment of your order. You order might have been shipped partially and the remaining of the order will be shipped as soon as we restock. In some cases, the whole order is being on hold if several products are out of stock. Shipped: Your order is fully shipped; a tracking number is available in your account at "ORDER HISTORY". Payment information Wrong!: The information you provided about your payment is incorrect or does not match.
Just place a new order, no need to contact Support. The old order will be automatically deleted by our system after 10 days.
Yes! Our system automatically dispatch Email at each step of the ordering process ( ORDER PLACED / PAYMENT INFORMATIONS RECEIVED / ORDER SHIPPED )

Payment :

-All Major Credit and Debit Card - Western Union -Bitcoin: Our preferred method and we strongly advise you to use it for a smooth & fast ordering process.
Forward The payment Receipt or details to Us. Once we confirm the payment, we will package your order and register it for delivery. We will also provide you with the tracking number and the link of courier to track the shipment
WU is time consuming for us and expensive...That's why we requier a minimum order of $150 for being able to pay with this method.
Western Union is a worldwide company that allow you to send money easily. Visit one of their locations near you to proceed with the payment of your order.
We strongly advise you to pay as soon as possible after you place your order. If you didn't pay and submitted the payment information within 48 hours, place a new order in order to get the last updated receiver list. We are switching the receivers information almost every week.
Proceed to the payment only in person at their local Branch. If for some reason you decide to use their Online Service, they will probably block the transfer and hold your funds a few days prior to refunding you.
Absolutely! If you are unable to proceed with the payment at WU in person by yourself, you can send a relative to do so. Make sure when filling out the "PAYMENT INFORMATION" form to write the full name of the person who sent the funds.
Unfortunately, it happens often. Once a receiver has withdrawn too many funds, he gets blocked by WU. This security measure is pertaining to WU, we have no control over it. In that scenario, if we can't pick up the funds, the status of your order will be updated as "PAYMENT INFORAMTION WRONG" and an E-mail will be dispatched to you with instructions to fix the issue.
Bitcoin is a virtual money, providing great advantages, its Fast, Secure, Anonymous. Using Bitcoin will allow us to proceed with your order quicker than WU and Bank Transfer.
You can purchase Bitcoins with credit cards on Coinbase.com. You will need to create an account there.
Place your order and select bitcoin as the payment method. Buy the necessary amount of Bitcoins according to your order TOTAL and transfer them from your Coinbase.com wallet to our Bitcoin address you received from us at the Check Out page. NOTE: We only accept BITCOIN, do not send BITCOIN CASH, it's a different virtual money. Sending BitcoinCash to our BITCOIN address will result in a loss of funds!
Make sure you submit the "PAYMENT INFORMATION”. If you do not, we will be unaware that you paid your order!

Shipping & Delivery

Anonymity is our priority. It's impossible to guess what the parcel contains and from who it's coming from since we do not write our company name anywhere on the packaging.
We ship from various location including North America and the European Union.
Once a payment is received, we ship within 24-48 hours on business days. Below is the expected delivery time after an order has been updated as "SHIPPED" : - 24 Hrs - 48 Hrs - 72 Hrs Keep in mind that these are "estimated numbers". We have no hands over the courier company that is going to deliver your parcel.
Once your order has been updated to "SHIPPED", you are requested to keep following your Tracking Number on courier link. If your parcel is not delivered after 20 days from the shipment date, please get in touch with our support team. Delays happen and are often due to (Bad weather, strikes, overload of postal network etc.)

Issues and ReShipping Policies

No problem, damaged orders are fully covered by our reshipping policies. Prior to opening your parcel, take a picture of the Pack (Front and Back). Open it and take a picture of the damaged items. Contact the support team and make sure to provide us the concerned order ID#.
Orders that are returned because you made a mistake while filling out the delivery form will be lost. We use a fictitious return address due to the nature of the business. You will be not covered by our reshipping policies. Takes your time when you Check Out your order to fill out accurate information!!
Usually, if you are not at home, the courier company will leave a receipt for you to pick it up at their Office. They usually keeps parcels 15 - 20 days prior to returning it to sender. Since we provided a tracking number, you are under the obligation to track your parcel and make sure you are present to receive it or pick it up at their Office. Remember, we are not selling candies, so make sure that this does not happen.
Well, if your parcel is not moving for more than 10 days, we consider it as lost. You must contact the support team. You are of course covered by our reshipping policies. NOTE: Avoid contacting us if your parcel is not moving below 10 days. From our experience some parcels are moving again after 5 days locked on the same Tracking status. Bad weather, strikes, and an overload of postal network are the common factors causing this issue.
No refund shall be granted. If you don't need the gear you were about to buy, a store credit that you can use when you wish can be offered. Please contact us